Web Site Customer and Service Policies

 

Introduction

This policy sheet describes, in plain English, the general service policies that existing and potential customers of DomainNameRegistration.com should be aware of. Please note that this is not a substitute for the formal contract that you agree to upon signing up.

Acceptable Use Policies

DomainNameRegistration.com makes its WWW servers available to customers of its Web presence services, but does not necessarily endorse any of the items published through its servers.

We reserve the right to refuse service to any existing customer making inappropriate or unreasonable use of DomainNameRegistration.com's services or an applicant whose planned web presence activities are deemed to have the potential of creating negative impact on DomainNameRegistration.com's abilities to serve its customers.

The appropriateness and reasonableness of use, and the potential of negative impact to DomainNameRegistration.com of customer's web presence materials are matters which shall be determined in DomainNameRegistration.com's sole judgement.

The term "web presence materials" is defined as data of any form that can be delivered through DomainNameRegistration.com's web presence software and hardware resources, including but not limited to web server software, hardware, and Internet link.

Examples of inappropriate or unreasonable use:

Users notified of inappropriate or unreasonable usage who fail to correct the situation can lose their web service. DomainNameRegistration.com reserves the right to monitor the use and all materials made available by its subscribers, for purposes of assessing the appropriateness and reasonableness of use and potential negative impact to DomainNameRegistration.com of customer's materials.

When you sign up any one of our services, we always double check the content of the submitted form(s) and will discuss any questionable entries with you. However, we are not responsible for any mistakes, oversight, or missing information.

If we have taken actions based on the information provided in the application form and later on you request us to repeat the process based on some new information from you, we will charge you the same amount of service fee.

POP3 Anti-Spam Policies

Our POP3 policies are mainly designed to discourage spamming and abuse of  the shared POP facilities offered by DomainNameRegistration.com. DomainNameRegistration.com reserves the right to immediately terminate any POP accounts allocated to a customer if it deems its service policies and/or any one of the following terms and conditions have been violated.

You agree:

By creating a new POP account, you indicate that you agree to be bound by the above policies, terms, and conditions.

Domain Name Update Policies

After your domain name registration has been completed, you become the owner (administrative contact) of the domain. Most registries now allow you to make minor updates online. The one-time service fee that you have paid to DomainNameRegistration.com for registering your domain name DOES NOT cover such update request(s).

DNS support policies

If necessary, DomainNameRegistration.com provides Domain Name Services (DNS) support to its customers via its name serving software/hardware. However, should a web customer decide to terminate an account at DomainNameRegistration.com, the latter has no obligations whatsoever to keep its name server names and net addresses in the customer's domain name whois record.

DomainNameRegistration.com will, at its sole discretion, act to remove its name server names and net addresses from any ex web-customer's InterNIC whois database record to prevent any lame delegations and the associated problems in the global DNS system such delegations may cause.

Account Usage and Performance Policies

Once you have opened a web presence account at DomainNameRegistration.com, as long as the acceptable use policy is observed, you have full freedom as to how you structure and/or update your web documents. You can name them any way you wish, revise them anytime you prefer, or place some of them in different subdirectories for example.

However, please be advised that DomainNameRegistration.com manages a shared web presence resource and thus by necessity must place certain limitations on each account's resource usage. Please DO NOT ask us to change such limitations for your account. Such limitations are set and enforced rigorously for the benefits of all DomainNameRegistration.com customers.

Each DomainNameRegistration.com Virtual Host account is an independent identity, in the sense that it has its own unique domain name, virtual web server, virtual FTP server, email forwarding, FTP login ID/password, and disk space. Data transfer is also metered independently for each Virtual Host account even though you may have more than one account with DomainNameRegistration.com - accordingly, surcharges, if any, will be independently computed for and applied to each Virtual Host account.

Users of DomainNameRegistration.com's web presence resources understand that DomainNameRegistration.com does not own or control any networks beyond its own internal network, nor is responsible for performance (or non-performance) within such networks. However, DomainNameRegistration.com will work with its Internet connectivity provider and area TELCO to maximize its Internet link's performance for its customers.

Surcharge Collection Policies

If, despite the generous default disk space and data transfer monthly limits, an DomainNameRegistration.com's account's disk consumption and/or monthly data transfer exceed their respective default, the surcharges listed in the DomainNameRegistration.com online web page apply.

Other than under the circumstance noted below, any surcharges are to be collected at the end of the calendar month in which the surcharges are incurred, regardless of the starting date and the length of subscription of the said account.

The owner(s) of the said account will be notified via email about the surcharges, and a payment should be made to DomainNameRegistration.com within two weeks (the grace period) from the end of the calendar month. If DomainNameRegistration.com doesn't receive the payment within the grace period, the said account's expiration date will be adjusted to an earlier date in a prorated manner (per the account's current payment plan). If the later action is taken, a notice will be sent to the account's owner(s) via email.

Warning! Late payments will not be accepted.

If the said account's resource usage continues to show a trend that may cause a payment default, the account owner(s) will be notified within the calendar month. If no appropriate remedies are taken by the account's owner(s), the account may be terminated early. Data residing in the account will be purged permanently. DomainNameRegistration.com explicitly disclaims any liabilities resulting from such data purging. A notice will be sent to the said account's owner(s) when such an action is taken.

Warning! Regardless of any such action, account owners remain liable for any amount that is owed to DomainNameRegistration.com.

Refund and Termination Policies

We pride ourselves in providing the highest quality web presence services at very competitive prices. However, should you decide to terminate your subscription after you have signed up, DomainNameRegistration.com will gladly make refunds according to the following policies:

NOTE 1.: we will not charge you a fee if we can not complete your Domain Name Registration.

NOTE 2.: should you decide to terminate a service subscription before the expiration date, the refund will be calculated using the monthly fee schedule in effect when the termination request is received.

If you specify the cancellation date in your cancellation notice to us, it will be used in the above calculations. Otherwise, the date that we receive your cancellation notice is used by default.

Warning! Data residing in any terminated accounts are to be purged permanently on a schedule determined by DomainNameRegistration.com. DomainNameRegistration.com explicitly disclaims any liabilities resulting from such data purging.

Site Security Policies

To keep our site security level high, telnet access is not granted.

DomainNameRegistration.com reserves the right to revise and to make changes to the above policies from time to time without prior notice to any person or organization.


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